WHY ADVANCED?

WHO WE ARE

Advanced Network & Computer Services (ANCS) is an information technology consulting and outsourcing firm with a focus on small and medium business IT management. From Help Desk support to Corporate IT Security solutions, we are here to serve you as your Evansville based IT experts.

 

We started with one person and now have over 20 full time employees providing services to a very broad demographic of Government, Healthcare and Business & Commercial businesses across the Evansville Tri-State area. Our success is earned through an all-star workforce, a lot of hard work and diligence, responsiveness to client needs, and a commitment to integrity in all business practices.

 

Workers at ANCS building
Advanced workers ready to defend

OUR DIFFERENCE

Our success is earned through an all-star workforce, a lot of hard work and diligence, responsiveness to client needs, and a commitment to integrity in all business practices.

 

We are committed to a process of company practices, policies and continuous improvement to ensure that we continue to build our Computer/Network Support company on a strong ethical and generous foundation.

 

QUALITY SCORES

As our customer base has consistently grown and the range of ANCS’s technology solutions has become more sophisticated, the support team is charged with maintaining an exceptional track record of customer satisfaction.

 

Behind the scenes, our highly trained tech specialists are proactively managing and responding to system alerts (in addition to network/server support & upgrades) for each of our managed clients on an ongoing basis. ANCS does   high-touch, personalized IT support, and a few of our key performance standards are highlighted below:

 

• All phone calls are answered by a live representative (during business hours)

• Response times to normal incidents are within 4 hours*

• The team responds to low priority user profile change requests within 48 hours

from submission

 

(*This key performance is typically reserved for large client agreements)

 

At the end of each Help Desk support call, customers receive a short survey to rate their experience on six aspects: Response Speed, Resolution Speed, Resolution Satisfaction, Technician’s Ability, Technician’s Professionalism, and Overall Satisfaction.

 

 

Advanced workers standing with stars

OVERALL CUSTOMER

SATISFACTION SCORE:

 

4.90 out of 5

WHAT OUR CUSTOMERS

ARE SAYING

FEATURED PARTNERS

& VENDORS

CONTACT

 

 

255 S Garvin St., Ste. A

Evansville, IN 47713

 

1.812.602.6600

 

info@advncs.com

© 2016 Advanced Network & Computer Services

Advanced Network & Computer Services, Inc., Computers  Networks, Evansville, IN
Workers at ANCS building
Advanced workers ready to defend
Advanced workers standing with stars
Advanced Network & Computer Services, Inc., Computers  Networks, Evansville, IN
Workers at ANCS building
Advanced workers ready to defend
Advanced workers standing with stars
Advanced Network & Computer Services, Inc., Computers  Networks, Evansville, IN

255 S Garvin St., Ste. A, Evansville, IN 47713

1.812.602.6600  |  info@advncs.com

Advanced Network & Computer Services logo
Workers at ANCS building